Return and Refund Policy

Introduction

At Niolin Industrial Supply, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy is designed to provide you with a hassle-free experience.

1. Eligibility for Returns

You may return products purchased from Niolin Industrial Supply under the following conditions:

1.1 Damaged or Defective Items

• If the item you received is damaged or defective, please contact us within 3 business days of receiving the item. You will need to provide a video showing the package opening and the damage or defect.

1.2 Incorrect or Inaccurate Items

• If the item you received does not match the description or has inaccurate measurements, you may return it within 3 business days of receiving the item. Please provide evidence of the discrepancy, such as photos or videos.

2. Return Process

To initiate a return, please follow these steps:

2.1 Contact Us

• Contact our customer service team at Viber No.: 09173111545 within the specified time frame (3 business days) to request a return. Provide your order number, a description of the issue, and any necessary evidence (video, photos).

2.2 Package and Ship the Item

• Carefully package the item in its original packaging, including all accessories, manuals, and documentation. Ship the item to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to our error.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

3.1 Inspection

• We will inspect the returned item to ensure it meets our return criteria (damaged/defective, incorrect/inaccurate).

3.2 Refund

• If the return is approved, we will issue a refund to your original payment method. Please allow [number] business days for the refund to be processed and reflected in your account.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used, altered, or damaged by the customer.
• Items not in their original condition and packaging.
• Custom or personalized items.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item following the return process and place a new order for the desired item.

By purchasing from Niolin Industrial Supply, you agree to this Return and Refund Policy. We reserve the right to modify this policy at any time, so please review it periodically.